Support Pricing

Support levels that fit your business.

Community

Free

Great for teams evaluating Membrane or running it without support.

  • Full feature set
  • Open-source under ASF 2.0
  • Public GitHub issues & discussions
  • Documentation & examples
  • Free API Gateway book
  • Commercial use allowed

Production Support

7,500 USD / year

For organizations that need a stable and secure production setup.

Everything of Community, plus:

  • Support for production issues
  • Email contact and online meetings with Membrane experts
  • Security alerts with recommended mitigation steps
  • Expedited bugfix and security releases
  • Upgrade guidance
  • Covers one installation with up to 3 instances

Guaranteed SLA Support

On request

For critical environments that require guaranteed response times.

Everything in Production Support, plus:

  • 24/7 support, 365 days a year
  • Guaranteed response times and resolution start
  • Root cause analysis
  • Direct access to Membrane developers
  • Priority handling
  • Security vulnerability notifications